CX | Collaboration | How to win a fight

There are three areas where people must be aligned for their organization’s success and survival in an increasingly competitive world:

  • Innovation
  • Transformation
  • Collaboration

Communication is paramount and the manner in which companies manage their internal communications will eventually carry over to how they communicate with their clients.

Your customer’s experience is influenced by how well your organization collaborates and how quickly teams mobilize around the priority shifts and changing demands of your clients.

Take a setp in the right direction and create an annual internal social/PR campaign about your customers, the market and sales initiatives. Set and communicate the goals and milestones reached over the course of the year. Constantly ask for feedback and ideas and recognize anyone that shares. Communicate successes, gaps or areas that need improvement. Run, wash, repeat.

Transparency is paramount! Collaborators always win.

Published by

Rick Vargas

Rick Vargas is a strategic and innovative marketing professional, who has a successful track record of leading teams and projects through periods of change and transformation. Rick is a metrics oriented marketer and a thought leader that brings ideas to reality. Rick's background and domain areas of expertise are in web, social, mobile, digital, direct, and database marketing. He's worked with different types of organizations, across all sectors, from small start-ups, to large multi-national corporations. "What motivates me most is the role I play and the impact I have on the success of those around me. I love what I do from social to direct." - Rick Vargas

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.